• Handle end-to-end USA Import Customer Service activities.

• Handle ISF, AMS, and USA Customs Clearance requirements.

• Prepare and coordinate HBL & MBL documentation.

• Coordinate with USA customers and provide regular shipment updates.

• Coordinate with USA Truckers for container pickup and delivery.

• Liaise with overseas agents, customs brokers, shipping lines, and internal teams.

• Resolve customer queries and ensure timely shipment execution.

• Ensure compliance with company SOPs and import regulations.