1. Order Processing & Fulfillment
• Receive and process customer purchase orders accurately in Salesforce and ERP systems.
• Coordinate with production, logistics, and warehouse teams for on-time delivery.
• Track and update order status in Salesforce, ensuring stakeholders are informed.

2. Customer Service & Support
• Act as the first point of contact for customer order-related queries.
• Resolve issues related to pricing, delivery schedules, and order changes.
• Maintain strong relationships with customers through prompt and professional communication.

3. Salesforce CRM Management
• Maintain accurate customer and order data in Salesforce.
• Generate order reports, sales forecasts, and performance dashboards.
• Assist in Salesforce customization for order tracking and workflow improvements.

4. Documentation & Compliance
• Ensure all orders are processed in compliance with company policies and regulatory requirements.
• Prepare shipping documents, invoices, and export compliance paperwork (if applicable).

5. Cross-Functional Collaboration
• Work closely with Sales, Finance, Logistics, and Customer Service teams.
• Provide timely updates to Sales teams on order and shipment status